A. We import, distribute, manufacture and assemble pump packages.
A. We comply with AS9001:2008 and have regular 3rd party audits.
A. Mining, oil and gas, municipal, industrial, chemical, wine and beverage, food processing, packaging, paint and printing.
A. We supply most globally recognised brands, and are not limited to any specific brand. We focus on providing the most advanced products available on the global market.
A. We sell pumps, pumping equipment and controls. We also design and deliver packaged pump stations for sewerage and waste water, stormwater treatment devices, water pressure systems and fire pump sets.
A. We make your order placement as easy as possible. You can simply email or phone the sales department.
A. Payment can be made in a variety of ways such as credit card, cheque, cash and Direct deposit.
A. The delivery of your order can be arranged through our carrier TNT, however if you have your own preferred carrier we can arrange for them to pick up on your behalf.
A. The service department are happy to provide assistance in the installation of your new product.
A. We have a large pump servicing facility for all your pump servicing requirements..
A. For any warranty claims,please contact the sales department who will be happy to assist with any premature failures of your product.
A. Yes, we are locally owned and operated meaning that our clients in Australia are serviced quickly.
A. Global Pumps welcomes the general public.
A. Yes, Global Pumps has a range of products for the wholesale sales.
A. Global Pumps has access to a huge range of products and will accurately assess your application and source the best possible solution without being limited by standard box products.
A. Yes, Global Pumps will provide you with a quotation. The quotes provided are generally valid for 30 days.
A. You can phone, fax or email through your purchase order.
A. Yes, many of our clients have a different delivery address to their billing address. E.g. PO Boxes.
A. Once you have placed your order, you will be sent an order acknowledgement via email. We will then endeavour to supply promptly and/or as quoted.
A. The best way to track your order is to give us a call or send an email.
A. Yes you may change your order, however, each situation may be different so please give us a call as soon as possible.
A. Yes, you can cancel your order, however, a restocking fee may be applied depending on the stage of the order.
A. Delivery charges can vary depending on the product/s purchased and your location, please check with our sales team at any time.
A. For account customers, our standard payment terms are 30 days from the End of month. For cash sale orders, payment will be required upon ordering.
A. We accept cash, cheque, EFT and credit card (VISA or master card).
A. We accept AUD, and USD. Any other currency can be discussed at the time of ordering
A. Your invoice can be emailed, faxed or posted.
A. Yes, we accept VISA and Master cards.
A. Yes, Global Pumps can arrange freight or we can offer FOB your courier. We also offer a mission critical service for extremely urgent requirements (usually same day).
A. This depends on the type of pump ordered. You will be notified of the delivery lead time at the time of the order.
A. Global pumps holds a large range of spare parts on the shelf, however, please confirm the delivery at the time of the order.
A. There are no restrictions as to where orders can be delivered.
A. Yes, all products supplied come with manuals. Extra copies can also be supplied upon request.
A. Yes, all products supplied come with installation instructions. Extra copies can also be supplied upon request.
A. Yes, Global Pumps can provide training to all products upon request.
A. Yes, Global Pumps supplies the full range of spare parts for all products supplied.
A. No, Global Pumps treats all customer details as confidential and will not share with any other party.
A. For testing our pumps, we use rain water and recycled water. We have a new eco friendly garden with drought-tolerant plants. Dual flush toilets are fitted in every bathroom and pipe leaks are fixed immediately.
A. Your new product will be supplied with an Installation & Maintenance manual which will include information on service routines.
A. Global Pumps is accredited to IOS:9001:2008 standard
A. Most products are quality checked at time of manufacturer.
A. All products are supplied with a minimum of 12 months warranty which covers faulty parts and workmanship.
A. Extended warranty is available on request.
A. For any warranty claims, please contact the sales department who will be happy to assist with any premature failures of your product.